This policy outlines the warranty coverage, return eligibility, and refund terms for DigiCluster products. By purchasing or using a DigiCluster unit, you agree to the terms described below.

1. Warranty Coverage

1.1 Lifetime Hardware Warranty (Direct Purchases)

DigiCluster units purchased directly from DigiCluster include a lifetime warranty covering defects or failures related to the following components:

• Display
• Internal electronic hardware
• Wiring harness

This warranty applies only to hardware defects or failures under normal, intended use.

1.2 Second-Hand / Subsequent Owner Warranty

For DigiCluster units purchased second-hand:

• A limited 1-year hardware warranty may be granted only if:Valid proof of the original DigiCluster purchase andProof of second-hand acquisition are submitted through the DigiCluster contact portal within 30 days of acquiring the unit, even if no warranty claim is being made at that time.
• If this documentation is not submitted within the 30-day window, the unit is not eligible for warranty coverage.
• Warranty coverage for second-hand units applies only to the same hardware components listed in Section 1.1.

1.3 What Is Not Covered

The following are not covered under any DigiCluster warranty:

• Damage resulting from misuse, abuse, neglect, or improper installation
• Evidence of tampering, modification, disassembly, or unauthorized repair
• Improper vehicle compatibility or wiring
• Environmental damage (liquid intrusion, fire, extreme heat, etc.)
• Normal cosmetic wear
• Software behavior, bugs, or compatibility issues
• 3D-printed components, including but not limited to:Front fasciaRear housing (except as noted in Section 1.4)

1.4 3D-Printed Parts & Shipping Damage

3D-printed parts are not covered under warranty.

They are only eligible for replacement if:

• Damage occurred during shipping, and
• A claim is submitted within 30 days of the delivery date, with supporting evidence.

Claims submitted after this period may be denied.

2. Software & Firmware Disclaimer

DigiCluster software and firmware are not covered under the hardware warranty.

• Software bugs, UI behavior, and compatibility issues do not constitute a hardware defect.
• DigiCluster may release software updates that modify behavior, features, or appearance.
• Customers are encouraged to report any software or compatibility issues through the DigiCluster contact portal so they may be addressed via future updates as quickly as possible.

3. Warranty Claim Process

All warranty claims must be initiated through: https://DigiCluster.org/contact

Warranty requests must include:

• Proof of purchase
• Unit serial number (if applicable)
• Description of the issue
• Photos and/or videos demonstrating the issue (if requested)

Warranty service may be denied or delayed if required information is missing.

4. Warranty Turnaround Time

• Typical turnaround time is 7–14 business days after DigiCluster receives the unit.
• Turnaround time may vary depending on diagnostics, repair complexity, or parts availability.
• Customers will be notified if extended service time is required.

5. Shipping Responsibilities (Warranty)

5.1 Direct Purchases (Domestic & International)

DigiCluster covers shipping both ways for valid warranty claims when:

• A legitimate hardware issue is confirmed, and
• The customer is not found to be at fault.

If the issue is determined to be customer-caused:

• The customer is responsible for:Shipping both waysAll repair costs

5.2 Second-Hand Units

• Domestic second-hand warranty claims:Customer covers inbound shippingDigiCluster covers return shipping if claim is approved
• International second-hand warranty claims:Customer covers shipping both ways

6. Installation & Vehicle Liability Disclaimer

DigiCluster is not responsible or liable for:

• Damage to customer vehicles
• Damage to vehicle electronics or systems
• Installation errors or improper wiring

This includes, but is not limited to, damage occurring during installation or removal of the unit.

7. Right to Refuse Service

DigiCluster reserves the right to refuse warranty service if:

• Serial numbers are removed or altered
• There is evidence of tampering or modification
• The unit is unsafe to handle
• Fraudulent claims are suspected

8. Returns & Refund Policy

8.1 Order Cancellation (Pre-Shipment)

• Customers may cancel an order before shipment for a full refund, free of charge.
• No restocking fees apply.

8.2 Returns After Delivery (No Hardware Fault)

If a unit has shipped or been delivered and no hardware defect is present:

• A refund may be requested within 60 days of delivery
• A 10% restocking fee applies
• International customers must cover return shipping costs
• Original outbound shipping, customs fees, taxes, and duties are non-refundable

8.3 Software or Compatibility Issues (Refund Instead of Update)

If a customer reports a software or compatibility issue but chooses a refund instead of waiting for a software update:

• A 10% restocking fee applies
• International customers must cover return shipping costs

8.4 Customer-Fault or Tampering Discovered on Return

If, upon inspection:

• The issue is determined to be customer-caused, or
• Evidence of tampering or modification is found

Then:

• A 10% restocking fee applies
• Shipping and repair costs will be deducted from the refunded amount

8.5 Hardware Fault (Refund Instead of Warranty Repair)

If a legitimate hardware issue is confirmed and the customer chooses a refund instead of warranty service:

• A 5% restocking fee applies
• International customers must cover return shipping costs

8.6 Return Conditions

Returned units must:

• Be in reasonable condition
• Include all originally supplied components
• Be packaged adequately to prevent shipping damage

Missing components or damage may result in additional deductions.

8.7 Return Authorization & Refund Timing

• All returns require approval prior to shipment
• Unauthorized returns may be refused
• Refunds are issued to the original payment method
• Refunds are processed after inspection, typically within 5–10 business days

8.8 Chargebacks & Disputes

Customers are encouraged to contact DigiCluster directly before initiating chargebacks or payment disputes. Chargebacks may delay refunds or warranty service.

8.9 Abuse or Excessive Returns

DigiCluster reserves the right to refuse refunds, returns, or future orders in cases of repeated or abusive return behavior.

9. Limitation of Liability

To the fullest extent permitted by law, DigiCluster is not liable for:

• Vehicle damage
• Loss of use
• Lost data
• Incidental or consequential damages